Return & Refund Policy

Exchanges

If you wish to exchange an item for a different style or size, it must also meet the above conditions. Any price difference between the returned and new item will either be refunded or charged to your original payment method accordingly. 

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We offer two options for exchange and returns for UAE orders:

Courier Service: We can arrange for a courier to pick up and deliver the exchanged items.

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Direct Exchange: You can visit our location at Business Bay to exchange the item in person. Please contact us prior to your in person visit to avoid delays.

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Returns and Refunds

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We offer a product exchange or credit should you change your mind regarding your purchase. Conditions you must comply with in order to be able to exchange your product purchase or receive a credit are stated below: 

Products must be returned within 7 days of receiving the product. Any requests made afterwards won't be accepted. 

Should you need to return or exchange an item, please call us at +971 562022314 and we'll guide you through the process.

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The product(s) must be unused, unwashed, unopened and in their original packaging. All items will be inspected upon arrival and must be returned unworn, unwashed, undamaged, unused, unaltered and with all original tags attached to the garment. Items returned with obvious use, pet dander, makeup, deodorant, perfume, or similar product stains will be refused and returned back to you. In order to receive an exchange or credit for your return, you will need to pay for the eligible items to be returned to our warehouse at your own expense.  

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To request a change of mind return please send us an email to diva@idivame.com

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Returning a sale item

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For items that are on sale, no change of mind returns are allowed. Returns are only allowed if the product is faulty, or does not match the description. It must be returned unused, unwashed and in their original packaging. Worn items cannot be returned or exchanged for hygienic purposes.

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Returning a faulty item

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A refund, exchange or credit will be offered for product/s deemed faulty, or do not match the description. 

Please contact us at divame@idivame.com so we can assess, investigate and resolve this issue for you with the following information provided from your side:

Your order number 

The name of the affected item(s)  

A photo of the faults or description how the product does not match the description

If applying for multiple faults, you will be required to provide a photo of all items and their faults in one photo so that we can clearly identify the issue. Diva’Me may require you to send back your products for inspection, and upon approval you will receive product replacement or refund.

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International Returns

If for any reason you are not happy with your order, you may return it within 30 days from confirmed delivery date. To start, follow these 3 easy steps:

Place all the items you want to return back into the original package or use your own packaging.

Include the original invoice or e-mail confirmation receipt in the package. If you cannot locate the invoice, WhatsApp us or email us at +971562022314 or diva@idivame.com

1. Take the package to your preferred carrier, pay for postage* and send the package to:
   DIVAME FZC LLC
   26th Floor, Amber Gem Tower
   Ajman
   United Arab Emirates

Simple as that! Returns are processed within 5 business days of receipt and the payment is refunded via the original method of payment (shipping charges are non-refundable).

* When purchasing postage, we strongly encourage you to insure your package and record the tracking info. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label, and your return shipping costs cannot be reimbursed.

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We appreciate your understanding and cooperation regarding our return and exchange policy. 

For any queries regarding our policies please reach out to us on diva@idivame.com